Solutions · Recommerce

Resell your own product.

Put your brand’s pre-loved stock back into circulation — on your own domain, under your own name. Two models, one platform: Trade-in and Peer-to-peer.

Book a demo → See how it works
Trade-inPeer-to-peerGrading & pricingMulti-channel
The resale loop↻ On your store
OwnedReturnedGradedRelisted
One product
two lives
01 · First lifeA customer already owns a past purchase from your brand.
Looping
Two models · one platform

Two ways to run recommerce.

Run trade-in, peer-to-peer, or both — on the same platform, the same data, the same branded domain. Pick the model that fits your brand.

Model 01 · Trade-in

Trade-in for store credit.

You take the item back, grade it, and resell it. Customers are paid in brand or store credit — bringing them back to spend with you.

How it works
1
Customer trades in Through your branded portal; a pre-paid label is issued.
2
Brand takes it back Item ships to your store, warehouse or 3PL — you own it.
3
Graded & valued Inspected, graded A/B/C, and credited to the customer.
4
Zelph lists Live on your storefront — plus eBay, Vestiaire, Vinted.
5
Buyer re-buys A new customer buys; you keep the full margin.
Explore trade-in
Model 02 · Peer-to-peer

Customers resell to each other.

Your customers list and sell their pre-loved items to each other, on your branded site — your resale community, not a third-party marketplace. No handling, no warehouse.

How it works
1
Customer lists Lists a pre-loved item directly on your branded resale site.
2
Shopper buys Another customer buys it — on your domain, in your brand world.
3
Seller ships direct Ships straight to the buyer. No warehouse, no handling for you.
4
Seller paid Cash payout or brand credit; the buyer enters your CRM.
Explore peer-to-peer
How recommerce works · step by step

Trade-in, end to end.

You take the item back, grade it, and resell it. Zelph runs the workflow and the channels — your 3PL handles the items.

Pick a model to explore
Step 01

Customer trades in

Customer trades in an item through your branded portal; a pre-paid label is issued.

Step 02

Brand takes it back

The item ships into your store, warehouse or 3PL — you own it from here.

Step 03

Graded & valued

Inspected, graded A / B / C and valued. The customer is paid in brand or store credit — bringing them back to spend with you.

Step 04

Zelph lists

Listed on your main storefront or a separate pre-loved branded storefront — plus eBay, Vestiaire, Vinted in one submission.

Step 05

Buyer re-buys

A new customer buys; you keep the full margin and the relationship.

Trade-in

See the full trade-in breakdown.

The model, what’s included and how it runs on your domain — end to end.

Learn more
What's included · one platform

Everything to run resale, built in.

Recommerce on Zelph is software only — your existing 3PL does the physical handling. No new warehouses, no new headcount.

Flexible resale storefront

Your choice — a standalone branded resale sub-site, or pre-loved woven into your main catalogue. We support both.

Take-back & trade-in portal

Pre-paid labels, return reasons and store-credit issuance, fully branded.

In-store & POS trade-in

Accept trade-ins at the counter as well as online — issue store credit on the spot across every channel.

Grading & authentication

Structured A/B/C grading and item checks your 3PL runs at intake.

Repair & refurbishment

Route eligible items to repair or refurb before resale — extending product life and recovering more value.

Channel routing engine

Grade an item once, then route it automatically to its best home: storefront, mainline, marketplaces, in-store, repair or recycling.

Dynamic resale pricing

Algorithmic pricing keeps pre-loved stock moving without manual work.

Multi-channel listing

One submission syncs to your storefront, eBay, Vestiaire and Vinted.

Loyalty & rewards integration

Plug trade-in credit into your existing loyalty or VIP tiers, so resale deepens the programmes customers already love.

Store credit & payouts

Issue store credit or cash out sellers via Stripe Connect.

Item passports & compliance

A full audit trail makes circularity reporting a by-product, not a project.

Customer data & CRM

Every resale buyer and seller lands in your CRM — not a marketplace's.

Why now

Resale is where your next customer comes from.

First-time buyers 72%

more likely to buy from a brand for the first time when resale is on offer.

Repeat purchase 67%

more likely to buy again — new or used — once resale is part of the experience.

Proven lift 86%

year-on-year growth in used-goods revenue after a brand launched trade-in.

By 2030 23%

of all retail will be resale — a market growing several times faster than the wider one.

Industry benchmarks · FirstInsight, BCG, ThredUp & Trove, 2025
The outcomes · what you get

Not a side-line. A customer engine.

Lower your CAC

Resale buyers are your cheapest new-customer channel — at a fraction of paid-media cost.

Own the second sale

The buyer lands on your storefront, not a marketplace. You keep the data, the relationship, the repeat.

Compliant by default

Item passports and a full audit trail turn circularity reporting into a by-product.

Stay asset-light

Software only. Your existing 3PL does the physical handling — no new warehouses.