Zelph Privacy Policy
Effective Date: 01/04/25
Welcome to Zelph. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register and use our multi-tenant platform. By signing up or accessing our services, you agree to the terms outlined in this policy.
1. Who We Are
Zelph is a multi-tenant Product Information Management (PIM) and marketplace platform enabling retailers and suppliers to manage inventory and synchronize with external channels like Shopify. Each tenant operates in an isolated environment with its own subdomain.
2. What Data We Collect
Account and Tenant Setup
Name, email address, and password
Business name and profile details
User roles and permissions within the tenant
Usage and Access Data
Log files and device/browser information
IP address and session metadata
Platform activity logs (e.g. product updates, sync activity)
Third-Party Integrations
Store credentials (e.g., Shopify access tokens)
External channel data (e.g., products, inventory, orders)
3. How We Use Your Data
We use your data to:
Register and authenticate users (via SSO)
Create and manage tenant-specific environments
Sync inventory and orders across sales channels
Provide billing and invoicing services (e.g. via Stripe)
Maintain platform security and operational integrity
4. Data Sharing and Access
Tenant Isolation: Each tenant has access only to its own data. Cross-tenant access is prohibited unless explicitly authorized (e.g. through product subscriptions).
Zelph Admin Access: Our internal team may access tenant data for support and operational purposes, subject to strict access controls.
Third-Party Processors: We may share necessary data with trusted vendors (e.g., Stripe, Shopify) under data processing agreements.
5. Data Retention
User and tenant data is retained as long as the account is active.
Upon account termination, we retain data only as long as necessary for legal or operational obligations.
Data deletion requests can be submitted by the tenant administrator.
6. Cookies and Tracking
We use session cookies and analytics tools to monitor usage and improve performance. You can manage cookie preferences through your browser settings.
7. Security
We employ industry-standard encryption, access control, and monitoring practices to protect your data. Tenant databases are fully isolated and securely hosted.
8. Your Rights
You have the right to:
Access and update your personal data
Request deletion of your account and associated data
Object to processing or data sharing in specific cases
For any such requests, please contact: privacy@zelph.com
9. Changes to This Policy
We may update this policy from time to time. Changes will be communicated via email or platform notice. Continued use of the service constitutes acceptance of the updated terms.
10. Contact
Zelph Limited
Email: privacy@zelph.com